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2 | 2 | title: Get a session ID or a canvas-app ID | Microsoft Docs
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3 | 3 | description: How to get a session ID or a canvas-app ID for troubleshooting in Power Apps
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4 | 4 | author: tapanm-msft
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5 |
| -manager: kvivek |
6 | 5 | ms.service: powerapps
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7 | 6 | ms.topic: conceptual
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8 | 7 | ms.custom: canvas
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9 | 8 | ms.reviewer:
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10 |
| -ms.date: 06/18/2018 |
| 9 | +ms.date: 10/23/2020 |
11 | 10 | ms.author: tapanm
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12 | 11 | search.audienceType:
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13 | 12 | - maker
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14 | 13 | search.app:
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15 | 14 | - PowerApps
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16 | 15 | ---
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17 | 16 | # Get a session ID or a canvas-app ID
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18 |
| -If you encounter a problem with a canvas app that was created in Power Apps, you can help Microsoft troubleshoot the problem much more effectively if you provide them with a session ID, an app ID, or both for that problem. |
| 17 | + |
| 18 | +If you find a problem with a canvas app in Power Apps, you can help Microsoft troubleshoot the problem much more effectively with a session ID, an app ID, or both. |
19 | 19 |
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20 | 20 | ## Get the session ID
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21 | 21 |
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22 | 22 | ### When editing an app
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| 23 | + |
23 | 24 | 1. In the upper-left corner, select **File**.
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24 | 25 |
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25 | 26 | 1. Select **Account**.
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26 | 27 |
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27 | 28 | 1. Under **Diagnostics**, select **Session details**.
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28 | 29 |
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29 |
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| 30 | +  |
30 | 31 |
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31 | 32 | ### When running an app in a browser
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32 |
| -1. In the upper-right corner, select the gear icon. |
| 33 | + |
| 34 | +1. In the upper-right corner, select . |
33 | 35 |
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34 | 36 | 1. Select **Session details**.
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35 | 37 |
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36 |
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| 38 | +  |
37 | 39 |
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38 | 40 | ### When running an app on a phone or a tablet
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39 |
| -1. Swipe right. |
| 41 | + |
| 42 | +1. In the upper-left corner, select . |
| 43 | + |
| 44 | +  |
40 | 45 |
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41 | 46 | 1. Tap **Session details**.
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42 | 47 |
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43 |
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| 48 | +  |
44 | 49 |
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45 | 50 | ### When running an embedded app or form
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46 |
| -1. Perform one of these steps: |
| 51 | + |
| 52 | +1. Do one of these steps: |
47 | 53 |
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48 | 54 | - While holding down the Alt key, right-click the app or form.
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49 | 55 | - Tap the app or form with two fingers for 1-2 seconds, and then release.
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50 | 56 |
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51 | 57 | 1. Select **Session details**.
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52 | 58 |
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53 |
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| 59 | +  |
54 | 60 |
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55 | 61 | ## Get an app ID
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| 62 | + |
56 | 63 | 1. [Sign in to Power Apps](https://powerapps.microsoft.com).
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57 | 64 |
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58 | 65 | 1. Near the left edge, select **Apps**.
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59 | 66 |
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60 |
| -1. Select the ellipsis ( **. . .** ) for the app you're troubleshooting, and then select **Details**. |
| 67 | +1. Select  (More Commands). |
| 68 | + |
| 69 | +1. Select **Details**. |
61 | 70 |
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62 |
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| 71 | +  |
63 | 72 |
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64 | 73 | The app ID appears at the bottom of the **Details** pane for that app.
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65 | 74 |
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66 |
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