From 68697eb1472d1c3879aca13d714d6eb8f2bfa0ac Mon Sep 17 00:00:00 2001
From: Shakeel Shaik <72960980+am-shakeel@users.noreply.github.com>
Date: Tue, 29 Oct 2024 05:53:13 +0530
Subject: [PATCH] =?UTF-8?q?Revert=20"Send=20notification=20if=20the=20inci?=
 =?UTF-8?q?dent=20remains=20unassigned=20for=20more=20than=205=20=E2=80=A6?=
 =?UTF-8?q?"?=
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Content-Type: text/plain; charset=UTF-8
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This reverts commit 2eef425263e4fe3f89a2f71f599017187eb4f2e6.
---
 .../readme.md                                 | 16 --------
 .../script.js                                 | 40 -------------------
 2 files changed, 56 deletions(-)
 delete mode 100644 UI Actions/Send notification if the incident remains unassigned/readme.md
 delete mode 100644 UI Actions/Send notification if the incident remains unassigned/script.js

diff --git a/UI Actions/Send notification if the incident remains unassigned/readme.md b/UI Actions/Send notification if the incident remains unassigned/readme.md
deleted file mode 100644
index 2ec7561cce..0000000000
--- a/UI Actions/Send notification if the incident remains unassigned/readme.md	
+++ /dev/null
@@ -1,16 +0,0 @@
-This is a UI Action script that adds a button to the Incident form. When clicked, it will check if the incident has been unassigned for more than 5 days. 
-If this condition is met, the button will trigger a notification to the manager of the incident's assignment group, informing them that the incident is still unassigned.
-
-Below are the conditions when UI action will be created:
-Table: Incident
-Show Insert: False
-Show Update: True
-Form Button: Checked (to add the button on the form)
-Condition: current.assigned_to.nil() && current.assignment_group
-
-The code contains below vaidations:
-- The script checks if the incident has been unassigned for more than 5 days by comparing the current date with the sys_created_on date using gs.daysAgo().
-- It verifies that the incident has an assignment group. If it does not, it displays an error message.
-- Queries the sys_user_group table to get the assignment group’s manager. If a manager is found, it sets up a notification to send an email directly to the manager.
-- Provides feedback to the user if the notification was sent or if there were issues (like missing assignment group or manager).
-- Redirects the user back to the current incident form after the UI Action runs.
diff --git a/UI Actions/Send notification if the incident remains unassigned/script.js b/UI Actions/Send notification if the incident remains unassigned/script.js
deleted file mode 100644
index d3700db022..0000000000
--- a/UI Actions/Send notification if the incident remains unassigned/script.js	
+++ /dev/null
@@ -1,40 +0,0 @@
-// Check if the incident has been unassigned for more than 5 days
-var unassignedDuration = gs.daysAgo(current.sys_created_on);
-if (unassignedDuration < 5) {
-    gs.addErrorMessage("The incident has been unassigned for less than 5 days.");
-    action.setRedirectURL(current);
-    return;
-}
-
-// Check if the incident has an assignment group
-if (current.assignment_group.nil()) {
-    gs.addErrorMessage("No assignment group is set for this incident.");
-    action.setRedirectURL(current);
-    return;
-}
-
-// Get the assignment group's manager
-var assignmentGroup = new GlideRecord('sys_user_group');
-if (assignmentGroup.get(current.assignment_group)) {
-    var manager = assignmentGroup.getValue('manager');
-
-    if (manager) {
-        // Create a notification
-        var notification = new GlideEmailOutbound();
-        notification.setFrom('no-reply@xyz.com');
-        notification.setSubject("Alert! Incident " + current.number + " is still unassigned");
-        notification.setBody("The incident " + current.number + " has been unassigned for more than 5 days. Please assign it promptly.");
-        notification.setTo(manager);
-
-        // Send the email
-        notification.send();
-
-        gs.addInfoMessage("Notification sent to the assignment group's manager.");
-    } else {
-        gs.addErrorMessage("The assignment group has no manager defined.");
-    }
-} else {
-    gs.addErrorMessage("Could not find the assignment group.");
-}
-
-action.setRedirectURL(current);