Error Applying Retention Label to SharePoint Document Library Using CSOM C#

[dpknamdeo]

Target SharePoint environment

SharePoint Online

What SharePoint development model, framework, SDK or API is this about?

💥 SharePoint Framework

Developer environment

None

What browser(s) / client(s) have you tested

• 💥 Internet Explorer
• 💥 Microsoft Edge
• 💥 Google Chrome
• 💥 FireFox
• 💥 Safari
• mobile (iOS/iPadOS)
• mobile (Android)
• not applicable
• other (enter in the "Additional environment details" area below)

Additional environment details

• SharePoint Online
• Client Side Object Model
• C#

Describe the bug / error

I have created one console utility to apply retention label to SharePoint Online list/library and it was working perferctly. Below is my code.

var applyToExistingItems = true;

SPPolicyStoreProxy.SetListComplianceTag(clientContext, listRootFolder.ServerRelativeUrl, "Permanent clientContext.ExecuteQuery();

But from last week I am encountering below error while run my console utility to apply retention label.

Due you have suggestion what wrong with my code or any idea why I am encountering this issue with working code earlier.

I appreciate your help in advance!

Steps to reproduce

1. While ExecuteQuery called getting error - 'Value cannot be null'. Parameter name: Empty correlation Guid.

Expected behavior

I have used this code for mutiple SharePoint site and rention label applied appropriately with out any issue.

[Ashlesha-MSFT]

Hello @dpknamdeo,
Thank you for bringing this issue to our attention. We will look into it and get back to you shortly.

[Ashlesha-MSFT]

@dpknamdeo,
It seems that to test this issue, we need to publish the retention label first. However, I'm encountering the following error while attempting to publish the label:

|Microsoft.Exchange.Management.UnifiedPolicy.SpCsomCallException|We failed to communicate with SharePoint because of: 'The remote server returned an error: (500) Internal Server Error.'.

As publishing the label is a prerequisite for applying it via CSOM, I’m currently blocked from completing the repro.

Could you please confirm the exact repro steps and whether the label being used is already published and available in the target SharePoint site?

Appreciate your support.

[MathijsNabbe]

Could you please confirm the exact repro steps and whether the label being used is already published and available in the target SharePoint site?

Dear @Ashlesha-MSFT

Excuse me for stepping in, but i might be able to provide more information about the issue, as we are encountering it too. We get the same error message from the same endpoint using the Graph SDK, and i am sure our retention labels have been published, as they have been used in earlier tests around 6 months ago. We have also tested it with a newly created and published retention label, but still to no avail.

I hope this information assists you in pinpointing the bug.

[Ashlesha-MSFT]

@MathijsNabbe,
It looks like the fix for the issue might have been rolled out by Microsoft, as confirmed by the developer in the discussion below - pnp/powershell#5027 (comment)

Let’s have some patience as the fix seems to be rolling out gradually across tenants. We’re getting there!

[Ashlesha-MSFT]

@dpknamdeo, @MathijsNabbe,
Can you please confirm if the issue resolved? If so, can we go ahead and close the issue.
Can you please help us by providing feedback- https://forms.office.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR4mTPG34N0xHuJATbbeqmGlUMTJVMzY0TlAwNThWWlVCNFY4MExFNjNTUC4u

[MathijsNabbe]

@dpknamdeo, @MathijsNabbe,
Can you please confirm if the issue resolved? If so, can we go ahead and close the issue.
Can you please help us by providing feedback- https://forms.office.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR4mTPG34N0xHuJATbbeqmGlUMTJVMzY0TlAwNThWWlVCNFY4MExFNjNTUC4u

@Ashlesha-MSFT the issue is resolved for us. The Graph SDK handles the request as expected. Thanks for the quick responses!