Merge pull request #3247 from MicrosoftDocs/mints_powerapps_mobile_troubleshoot

new TS topic for PA mobile

Author: mduelae

powerapps-docs/maker/TOC.yml

@@ -1804,6 +1804,8 @@
     href: ./canvas-apps/get-sessionid.md
   - name: Troubleshoot startup issues for Power Apps
     href: troubleshooting-startup-issues.md
+  - name: Troubleshoot sign-in issues for Power Apps mobile
+    href: ../user/powerapps_mobile_troubleshoot.md
   - name: Troubleshoot Power Query
     href: ./common-data-service/data-platform-cds-newentity-troubleshooting-mashup.md
   - name: Support

powerapps-docs/user/powerapps_mobile_troubleshoot.md

@@ -0,0 +1,66 @@
+---
+title: "Troubleshoot sign-in issues for Power Apps mobile | MicrosoftDocs"
+author: mduelae
+manager: kvivek
+ms.service: powerapps
+ms.component: pa-user
+ms.topic: conceptual
+ms.date: 08/11/2020
+ms.author: mduelae
+ms.custom: ""
+ms.reviewer: ""
+ms.assetid: 
+search.audienceType: 
+  - enduser
+search.app: 
+  - PowerApps
+---
+
+# Troubleshoot sign-in issues for Power Apps mobile
+
+This troubleshooting article helps fix common sign-in issues when you sign in to Power Apps mobile.
+
+**Common errors**
+
+- **Your device configuration is preventing sign-in**
+- **There was a problem signing you in**
+
+**Resolution**
+
+If you receive one of these messages it means that your IT administrator is using Microsoft Intune or requires you to sign-in securely using an authenticator app, but your device configuration is blocking the Power Apps mobile app from launching the authenticator app installed on your device. Microsoft authenticator apps are Authenticator and Company Portal. Your company may also use a third-party authenticator app. If you are unsure, ask your IT administrator which authenticator app you should be using and then follow the instructions below.
+
+ > [!NOTE]
+ > Power Apps requires a valid license to sign-in. For more information, see [Licensing overview](https://docs.microsoft.com/power-platform/admin/pricing-billing-skus).
+
+Sometimes, updating and manually opening your authenticator app on your device before retrying to sign-in from the Power Apps mobile app is enough to fix the issue.
+ 
+If the suggestion above did not work, the steps to resolve the issue are device manufacturer-specific and depend which authenticator app you have installed.
+
+For **Huawei** and **Honor** device, do the following:
+
+1. Go to **Settings** > **Battery** > **App launch**. 
+
+    > [!NOTE]
+    > The **App launch** menu can have different names depending on the model and the operating version of your mobile device. If you   don’t see the **App launch** menu option, then look for one of the following menu options:
+    > - **Close apps after screen lock** 
+    > - **Applications** 
+    > - **Background applications**
+
+2. Under **Manage automatically** for the authenticator app set the toggle switch to **OFF**.
+3. On the **Manage manually** screen ensure that **Secondary launch / Can be launched by other apps** is enabled. This will allow the Power Apps mobile app to launch the app.
+
+For **Vivo** device, do the following:
+
+1. Go to **Settings** > **More Settings** > **Applications** > **Autostart**.
+2. Set the toggle switch to **ON** for the authenticator app.
+
+If the above does not resolve the issue, try this:
+
+1. Back up your Microsoft Authenticator accounts. For more info, see [Back up and recover account credentials using the Microsoft Authenticator app](https://docs.microsoft.com/azure/active-directory/user-help/user-help-auth-app-backup-recovery)
+2. Uninstall the Microsoft Authenticator app.
+3. Uninstall the Power Apps mobile app.
+4. Install Microsoft Authenticator again and add your back up accounts again.
+5. Install the Power Apps mobile app.
+6. Open the Power Apps mobile app and sign-in.
+
+If you still can't sign-in please email us at [email protected] and include your device make and model, session ID and quote the error message that you got on your screen.