Merge branch 'master' into portals-1805092

Author: tapanm-MSFT

powerapps-docs/maker/TOC.yml

@@ -57,16 +57,12 @@
         href: ../user/screen-reader.md
       - name: Keyboard shortcuts
         href: ../user/keyboard-shortcuts.md
-    - name: Work with records and activities
+    - name: Work with records 
       items:
       - name: Create a record
         href: ../user/create-a-record.md
-      - name: Add activities to the timeline
-        href: ../user/add-activities.md
       - name: Work with records in the new calendar view
         href: ../user/calendar-view.md
-      - name: FAQ about activities
-        href: ../user/faq-for-timeline-and-activity.md
       - name: Use the lookup field on a record
         href: ../user/lookup-field.md
       - name: View a profile card
@@ -78,7 +74,27 @@
       - name: Add a connection role
         href: ../user/add-connection-role.md
       - name: Deactivate accounts or contacts
-        href: ../user/deactivate-activate-account-contact.md   
+        href: ../user/deactivate-activate-account-contact.md 
+    - name: Work with activities
+      items:
+      - name: Add activities to the timeline
+        href: ../user/add-activities.md
+      - name: FAQ about activities
+        href: ../user/faq-for-timeline-and-activity.md
+      - name: Known issues for activities
+        href: ../user/activities-known-issues.md     
+    - name: Work with email
+      items:
+      - name: View and create email through the activities grid
+        href: ../user/view-create-email.md
+      - name: Send email using the enhanced email experience
+        href: ../user/enhanced-email.md
+      - name: Insert an email template
+        href: ../user/insert-email-template.md
+      - name: Send email to multiple recipients
+        href: ../user/direct-email.md
+      - name: Resolve an unresolved email recipient
+        href: ../user/unresolved-email-recipient.md
     - name: Work with grid filters
       items:
       - name: Use grid filters
@@ -95,18 +111,6 @@
         href: ../user/interactive-dashboards.md
       - name: Add Power BI dashboards
         href: ../user/add-powerbi-dashboards.md      
-    - name: Work with email
-      items:
-      - name: View and create email through the activities grid
-        href: ../user/view-create-email.md
-      - name: Send email using the enhanced email experience
-        href: ../user/enhanced-email.md
-      - name: Insert an email template
-        href: ../user/insert-email-template.md
-      - name: Send email to multiple recipients
-        href: ../user/direct-email.md
-      - name: Resolve an unresolved email recipient
-        href: ../user/unresolved-email-recipient.md
     - name: Collaboration
       items:
       - name: Use OneDrive for Business

powerapps-docs/user/activities-known-issues.md

@@ -0,0 +1,53 @@
+---
+title: "Known issue for activities| MicrosoftDocs"
+description: Known issue for activities|
+author: mduelae
+manager: kvivek
+ms.service: powerapps
+ms.component: pa-user
+ms.topic: conceptual
+ms.date: 09/23/2020
+ms.author: mkaur
+ms.custom: ""
+ms.reviewer: ""
+ms.assetid: 
+search.audienceType: 
+  - enduser
+search.app: 
+  - PowerApps
+  - D365CE
+---
+# Known issues for activities
+
+## Email content is lost after entering text in the body of the message
+
+**Issue**: Recent content added to the email may get lost if you enter text in the body of an email and immediately select **Save**, **Save and Close**, or **Send**. 
+
+**Resolution**: To avoid this issue, wait a few seconds before you select **Save**, **Save and Close**, or **Send** after your enter text in the body of the email.
+
+## The From field is read only or lookup isn't working
+
+**Issue**: The **From** field in an email form is read-only or you can't look up records and filter results by **User** or **Queue**.
+
+**Resolution**: This happens when customization specifically have been applied on this field by your system administrator. To fix the issue, open a browser window and run the following two commands replacing the **environment URL** with the URL of your environment.
+
+
+ - (replace with your environment URL)/api/data/v9.1/RemoveActiveCustomizations(SolutionComponentName='AttributeLookupValue',ComponentId=(25E9AF0C-2341-DB11-898A-0007E9E17EBD))
+ - (replace with your environment URL)/api/data/v9.1/RemoveActiveCustomizations(SolutionComponentName='AttributeLookupValue',ComponentId=(26E9AF0C-2341-DB11-898A-0007E9E17EBD))
+ 
+To find the URL, in the address bar the first part of the URL that starts with **https://** and ends with **.com** is your environment URL. For more information on how to find the environment URL, see [Get the environment UR](https://docs.microsoft.com/power-platform/guidance/coe/setup-powerbi#get-the-environment-url).
+
+## Error message: Unable to find many-to-one relationship,entity: phonecall, referenced Entity: undefined, field: regardingobjectid.
+
+**Issue**: When you open an existing phone call activity record, and on the **Phone Number** field select the phone icon, the system opens a new **Quick Create: Phone Call** activity. 
+
+> ![Create a phone call activity record](media/error_phonecallactivity.png "Create a phone call activity record")
+
+If you attempt to save the new phone call activity record, you will get this error, **Unable to find many-to-one relationship,entity: phonecall, referenced Entity: undefined, field: regardingobjectid**. 
+
+
+> ![Create a phone call record](media/error_phonecallactivity_1.png "Create a phone call record")
+
+
+**Resolution**: Common Data Service does not support the option to create a phone call activity from within another phone call activity record.
+

powerapps-docs/user/add-activities.md

@@ -6,8 +6,8 @@ manager: kvivek
 ms.service: powerapps
 ms.component: pa-user
 ms.topic: conceptual
-ms.date: 08/21/2020
-ms.author: mduelae
+ms.date: 09/23/2020
+ms.author: mkaur
 ms.custom: ""
 ms.reviewer: ""
 ms.assetid: 
@@ -73,6 +73,10 @@ Legend:
 4. By default, the direction is set to **Outgoing**. You can change it to **Incoming** by selecting **Outgoing**.
 
 5. When you're done filling in the form, select **Save and Close** to save the phone call activity.  
+
+
+> [!NOTE]
+> When you open an existing phone call activity, and on the **Phone Number** field select the phone icon, the system will open a new **Quick Create: Phone Call** activity. If you attempt to save the new phone call activity record, you will get this error, **Unable to find many-to-one relationship,entity: phonecall, referenced Entity: undefined, field: regardingobjectid**. This happens because Common Data Service does not support the option to create a phone call activity from within another phone call activity record. For more information, see [Known issues for activities](activities-known-issues.md).
   
 ### Add a task  
 
@@ -97,7 +101,8 @@ To add an email activity to a record, you must first save the record you are add
 4. To add an attachment to the email, save the email. Then, on the command bar select **Attach File** > **Choose File** and then select the file that you want to attach to the email.
 
    > [!NOTE]
-   > An email with an attached image will be shown inline with the body of the email.
+   > - To use the spell checker, on your keyboard press Control + right click. 
+   > - An email with an attached image will be shown inline with the body of the email.
   
 5. To use a template for the email body, on the command bar, select **Insert Template**, and then select the template. For more information on inserting an email template, see [Insert an email template](insert-email-template.md). 
 

powerapps-docs/user/faq-for-timeline-and-activity.md

@@ -1,13 +1,13 @@
 ---
 title: "Frequently Asked Questions about activities and the timeline wall| MicrosoftDocs"
-ms.custom: ""
+description: Frequently Asked Questions about Activities and the Timeline Wall  
 author: mduelae
 manager: kvivek
 ms.service: powerapps
 ms.component: pa-user
 ms.topic: conceptual
-ms.date: 02/03/2020
-ms.author: mduelae
+ms.date: 09/23/2020
+ms.author: mkaur
 ms.custom: ""
 ms.reviewer: ""
 ms.assetid: 
@@ -50,6 +50,8 @@ When you select the **Print Preview** option in Dynamics 365 the **Timeline Wall
 
 **My activities** stream in the dashboard shows the records and activities that are owned by you (user). For example, user **A** see records and activities that are owned by **A**, and user **B** see records and activities that are owned by **B**.
 
+
+
 ## See also
 
 [Set up timeline control](../maker/model-driven-apps/set-up-timeline-control.md)
@@ -58,4 +60,6 @@ When you select the **Print Preview** option in Dynamics 365 the **Timeline Wall
 
 [Add an appointment, email, phone call, note, or task activity to the timeline](add-activities.md)
 
-[Timeline section in the Customer Service Hub app](https://docs.microsoft.com/dynamics365/customer-service/customer-service-hub-user-guide-basics#timeline)
+[Timeline section in the Customer Service Hub app](https://docs.microsoft.com/dynamics365/customer-service/customer-service-hub-user-guide-basics#timeline)
+
+