Skip to content

Commit 9f8ce64

Browse files
KumarVivekKumarVivek
authored
Formatting fixes
1 parent 9a157cd commit 9f8ce64

File tree

1 file changed

+92
-85
lines changed

1 file changed

+92
-85
lines changed

‎powerapps-docs/maker/troubleshooting-startup-issues.md

Lines changed: 92 additions & 85 deletions
Original file line numberDiff line numberDiff line change
@@ -7,7 +7,7 @@ ms.service: powerapps
77
ms.topic: conceptual
88
ms.custom: canvas
99
ms.reviewer:
10-
ms.date: 08/23/2019
10+
ms.date: 10/28/2019
1111
ms.author: mabolan
1212
search.audienceType:
1313
- maker
@@ -43,7 +43,7 @@ If you experience one of the issues that's described in this section, check out
4343
4444
## Common error matrix
4545
46-
| Error identifier | Internet Explorer 11 | Edge | Chrome |
46+
| Error identifier | Microsoft Internet Explorer 11 | Microsoft Edge | Google Chrome |
4747
|-------------------------------------------------------------------------------|-------------------------------|-------------------------------|-------------------------------|
4848
| UserInterventionNeeded_CookiesBlocked UserInterventionNeeded_StorageBlocked | Enable storage of local data | Enable storage of local data | Enable storage of local data |
4949
| UserInterventionNeeded_NavigateToAadTimeout | Possible network problem | Configure Trust Zones | Possible network problem |
@@ -53,99 +53,106 @@ If you experience one of the issues that's described in this section, check out
5353
## Resolution 1: Enable storage of local data in your browser
5454
PowerApps stores some data locally in your browser, including user identity and preferences. PowerApps can’t function if the browser is configured to disallow this.
5555
56-
- Instructions for Internet Explorer 11
57-
- Option 1: Enable local data for all sites
58-
1. Close all Internet Explorer and Edge windows.
59-
2. Select __OK__ to close the __Internet Options__ dialog box.
60-
3. Select __OK__.
61-
4. Remove any entries for __powerapps.com__.
62-
5. In the __Settings__ section, select __Sites__.
63-
6. Select __OK__.
64-
7. Select __Accept__ for third-party cookies.
65-
8. Select __Accept__ for first-party cookies.
66-
9. In the __Settings__ section, select __Advanced__.
67-
10. Select the __Privacy__ tab.
68-
11. Select __Internet Options__.
69-
12. On the browser toolbar, select the gear icon.
70-
13. Open Internet Explorer.
71-
- Option 2: Create exceptions to enable local data for PowerApps and associated services
72-
1. Open Internet Explorer.
73-
2. On the browser toolbar, select the gear icon.
74-
3. Select __Internet Options__.
75-
4. Select the __Privacy__ tab.
76-
5. In the __Settings__ section, select __Sites__.
77-
6. Add an entry to “Allow” __powerapps.com__.
78-
7. Select __OK__.
79-
8. Select __OK__ to close the Internet Options dialog box.
80-
9. Close all Internet Explorer and Edge windows.
81-
82-
- Instructions for Edge
83-
1. Open Edge.
84-
2. On the Edge toolbar, select More.
85-
3. Select Settings.
86-
4. Near the bottom of the panel, select View advanced settings.
87-
5. Near the bottom of the panel, find the Cookies drop-down options list.
88-
6. Select Don’t block cookies.
89-
7. Close all Internet Explorer and Edge windows.
90-
91-
- Instructions for Chrome
92-
- Option 1: Enable local data for all sites
93-
1. On your browser toolbar, select __More__.
94-
2. Select __Settings__.
95-
3. Near the bottom of the page, select __Show advanced settings__.
96-
4. In the "Privacy" section, select __Content settings__.
97-
5. Select __Allow local data to be set (recommended)__.
98-
6. Make sure that __Block third-party cookies and site data__ is not selected.
99-
7. Select Manage exceptions and make sure that there are no exceptions for __https://create.powerapps.com__, __https://\*.create.powerapps.com__, __https://make.\*.powerapps.com__, __https://make.powerapps.com__, and __https://login.microsoftonline.com__. If there are such exceptions, remove them by clicking on the x sign for the corresponding rows.
100-
8. Select __Done__.
101-
- Option 2: Create exceptions to allow local data for PowerApps and associated services
102-
1. On the browser toolbar, select __More__.
103-
2. Select __Settings__.
104-
3. Near the bottom of the page, select __Show advanced settings__.
105-
4. In the Privacy section, select __Content settings__.
106-
5. Select __Manage exceptions__ and create exceptions to “Allow” data storage for __https://create.powerapps.com__, __https://\*.create.powerapps.com__, __https://make.\*.powerapps.com__, __https://make.powerapps.com__, and __https://login.microsoftonline.com__.
107-
6. Select __Done__.
56+
### Instructions for Internet Explorer 11
57+
58+
- **Option 1: Enable local data for all sites**
59+
60+
1. Close all Internet Explorer and Edge windows.
61+
2. Select __OK__ to close the __Internet Options__ dialog box.
62+
3. Select __OK__.
63+
4. Remove any entries for __powerapps.com__.
64+
5. In the __Settings__ section, select __Sites__.
65+
6. Select __OK__.
66+
7. Select __Accept__ for third-party cookies.
67+
8. Select __Accept__ for first-party cookies.
68+
9. In the __Settings__ section, select __Advanced__.
69+
10. Select the __Privacy__ tab.
70+
11. Select __Internet Options__.
71+
12. On the browser toolbar, select the gear icon.
72+
13. Open Internet Explorer.
73+
74+
- **Option 2: Create exceptions to enable local data for PowerApps and associated services**
75+
1. Open Internet Explorer.
76+
2. On the browser toolbar, select the gear icon.
77+
3. Select __Internet Options__.
78+
4. Select the __Privacy__ tab.
79+
5. In the __Settings__ section, select __Sites__.
80+
6. Add an entry to “Allow” __powerapps.com__.
81+
7. Select __OK__.
82+
8. Select __OK__ to close the Internet Options dialog box.
83+
9. Close all Internet Explorer and Edge windows.
84+
85+
### Instructions for Edge
86+
1. Open Edge.
87+
2. On the Edge toolbar, select **More** > **Settings**.
88+
3. Near the bottom of the panel, select **View advanced settings**.
89+
4. Near the bottom of the panel, find the **Cookies** drop-down options list.
90+
5. Select **Don’t block cookies**.
91+
6. Close all Internet Explorer and Edge windows.
92+
93+
### Instructions for Chrome
94+
95+
- **Option 1: Enable local data for all sites**
96+
1. On your browser toolbar, select __More__.
97+
2. Select __Settings__.
98+
3. Near the bottom of the page, select __Show advanced settings__.
99+
4. In the "Privacy" section, select __Content settings__.
100+
5. Select __Allow local data to be set (recommended)__.
101+
6. Make sure that __Block third-party cookies and site data__ is not selected.
102+
7. Select Manage exceptions and make sure that there are no exceptions for \__https://create.powerapps.com__, \__https://\*.create.powerapps.com__, \__https://make.\*.powerapps.com__, \__https://make.powerapps.com__, and \__https://login.microsoftonline.com__. If there are such exceptions, remove them by clicking on the x sign for the corresponding rows.
103+
8. Select __Done__.
104+
105+
- **Option 2: Create exceptions to allow local data for PowerApps and associated services**
106+
107+
1. On the browser toolbar, select __More__.
108+
2. Select __Settings__.
109+
3. Near the bottom of the page, select __Show advanced settings__.
110+
4. In the Privacy section, select __Content settings__.
111+
5. Select __Manage exceptions__ and create exceptions to “Allow” data storage for \__https://create.powerapps.com__, \__https://\*.create.powerapps.com__, \__https://make.\*.powerapps.com__, \__https://make.powerapps.com__, and \__https://login.microsoftonline.com__.
112+
6. Select __Done__.
108113
109114
110115
## Resolution 2: Configure Trust Zones for Internet Explorer and Edge
116+
111117
Internet Explorer and Edge use *Trust Zones*. Problems can occur if services on which PowerApps relies are in different Trust Zones in your browser settings. While these settings apply to both Internet Explorer and Edge, the easiest way to access them is from Internet Explorer. (You might need assistance from your IT administrator to change some of these settings.)
112118
113-
- Option 1: Add the required PowerApps domains to the Trusted Sites zone
114-
1. On the browser toolbar, select the gear icon.
115-
2. Select __Internet Options__.
116-
3. Select the __Security__ tab.
117-
4. Select __Trusted sites__.
118-
5. Select __Sites__.
119-
6. Add the following sites by typing the address and selecting __Add__ for each:
120-
- __https://login.microsoftonline.com__
121-
- __https://create.powerapps.com__
122-
- __https://*.create.powerapps.com__ (the asterisk is part of the address, don't replace it)
123-
- __https://make.powerapps.com__
124-
- __https://make.*.powerapps.com__ (the asterisk is part of the address, don't replace it)
125-
- __https://*.powerapps.com__ (the asterisk is part of the address, don't replace it)
126-
7. Select __Close__.
127-
8. Select __OK__.
128-
9. Close all Internet Explorer and Edge windows.
119+
- **Option 1: Add the required PowerApps domains to the Trusted Sites zone**
120+
1. On the browser toolbar, select the gear icon.
121+
2. Select __Internet Options__.
122+
3. Select the __Security__ tab.
123+
4. Select __Trusted sites__.
124+
5. Select __Sites__.
125+
6. Add the following sites by typing the address and selecting __Add__ for each:
126+
- \__https://login.microsoftonline.com__
127+
- \__https://create.powerapps.com__
128+
- \__https://*.create.powerapps.com__ (the asterisk is part of the address, don't replace it)
129+
- \__https://make.powerapps.com__
130+
- \__https://make.*.powerapps.com__ (the asterisk is part of the address, don't replace it)
131+
- \__https://*.powerapps.com__ (the asterisk is part of the address, don't replace it)
132+
7. Select __Close__.
133+
8. Select __OK__.
134+
9. Close all Internet Explorer and Edge windows.
129135
130136
131-
- Option 2: Remove all the PowerApps domains from the Trusted Sites zone
132-
1. On the browser toolbar, select the gear icon.
133-
2. Select __Internet Options__.
134-
3. Select the __Security__ tab.
135-
4. Select __Trusted sites__.
136-
5. Select __Sites__.
137-
6. Remove all existing entries for the following sites:
138-
- __https://login.microsoftonline.com__
139-
- __https://create.powerapps.com__
140-
- __https://*.create.powerapps.com__
141-
- __https://make.powerapps.com__
142-
- __https://make.*.powerapps.com__
143-
- Any other address that ends in __powerapps.com__ or __create.powerapps.com__.
137+
- **Option 2: Remove all the PowerApps domains from the Trusted Sites zone**
138+
1. On the browser toolbar, select the gear icon.
139+
2. Select __Internet Options__.
140+
3. Select the __Security__ tab.
141+
4. Select __Trusted sites__.
142+
5. Select __Sites__.
143+
6. Remove all existing entries for the following sites:
144+
- \__https://login.microsoftonline.com__
145+
- \__https://create.powerapps.com__
146+
- \__https://*.create.powerapps.com__
147+
- \__https://make.powerapps.com__
148+
- \__https://make.*.powerapps.com__
149+
- Any other address that ends in __powerapps.com__ or __create.powerapps.com__.
144150
7. Select __Close__.
145151
146152
## Resolution 3: Azure Active Directory Errors
147-
Azure Active Directory (AAD) is the technology on which the PowerApps ecosystem relies for user authentication and authorization.
153+
154+
Azure Active Directory (Azure AD) is the technology on which the PowerApps ecosystem relies for user authentication and authorization.
148155
149156
The error page that you see might contain additional information that can help diagnose and fix the problem.
150157
151-
To resolve ADD errors, you might need assistance from your IT department.
158+
To resolve Azure AD errors, you might need assistance from your IT department.

0 commit comments

Comments
 (0)