Merge pull request #2251 from MicrosoftDocs/kabala-timeline-feature

Kabala timeline feature

Author: kabala123

powerapps-docs/maker/TOC.yml

@@ -1028,6 +1028,10 @@
         items:
         - name: Set up the Notes control
           href: ./model-driven-apps/notes-control-legacy.md
+        - name: Set up timeline control
+          href: ./model-driven-apps/set-up-timeline-control.md
+        - name: FAQs for timeline control
+          href: ./model-driven-apps/faqs-timeline-control.md           
         - name: Quick view control properties
           href: ./model-driven-apps/quick-view-control-properties-legacy.md
         - name: Additional controls for Dynamics 365 for phones and tablets

powerapps-docs/maker/common-data-service/data-platform-create-entity.md

@@ -5,7 +5,7 @@ author: Mattp123
 ms.service: powerapps
 ms.component: cds
 ms.topic: quickstart
-ms.date: 05/01/2018
+ms.date: 12/23/2019
 ms.author: matp
 search.audienceType: 
   - maker
@@ -53,8 +53,17 @@ Sign in to Power Apps at [https://make.powerapps.com](https://make.powerapps.com
     Also, observe that the primary field also has its own **Name** box, which functions similarly to the entity name described above. The primary field name is autopopulated when a display name is entered, uses the same prefix as the entity, and cannot be changed after the entity is created.
 
     c. Open the **More settings** section and expand the **Description** accordion. You may enter a description for your entity if you wish (descriptions are helpful if other people will use this entity). 
+
+    d. Select **Activity** entity option from the **Choose entity type** drop-down list to enable an entity as an activity.
+
+    e. Ensure **Display in Activity menus** check box is selected. This option ensures the activity is made available in the activity menu.
+
+      > [!Note]
+      > Ensure to the **Display in Activity menus** option before you create the entity.
+
+    f. Expand **Create and update settings** and select the **Enable quick create forms** check box. This option ensures, you can use the quick create form to crete a record.
 
-    d. When you're done, click **Create**.
+    g. When you're done, click **Create**.
 
     ![New Entity](./media/data-platform-cds-create-entity/newentitypanel.png "New Entity Panel")
 

powerapps-docs/maker/model-driven-apps/faqs-timeline-control.md

@@ -0,0 +1,98 @@
+---
+title: "FAQs for timeline control (section) in Power Apps | MicrosoftDocs"
+description: "FAQs for timeline control (section) in Power Apps"
+ms.date: 12/23/2019
+ms.service: powerapps
+author: "kabala123"
+ms.assetid: 7F495EE1-1208-49DA-9B02-17855CEB2FDF
+ms.author: "kabala"
+manager: "shujoshi"
+search.audienceType: 
+  - maker
+search.app: 
+  - PowerApps
+  - D365CE
+---
+
+# FAQs for timeline control
+
+## Why do I receive the message "Records could not be loaded because of unexpected error"?
+
+The **Timeline** section retrieves data about and displays in the form cards. By default, the timeline retrieves data for the 10 standard activity entities, which are:
+
+-	Email
+-	Task
+-	Incident resolution
+-	Fax
+-	Opportunity close
+-	Letter
+-	Appointment
+-	Phone call
+
+When you perform the following procedures as an administrator, users will see an error at runtime:
+
+**Procedure**
+-	Create any additional custom activities
+-	Enable custom activities for mobile
+-	Select a **Card Form** for all the custom activities 
+
+**Error:** Records could not be loaded because of an unexpected error.
+
+   > [!div class=mx-imgBorder] 
+   > ![Records could not be loaded because of an unexpected error.](media/timeline-error1.png "Records could not be loaded because of an unexpected error.")
+
+This error is caused because the number of activity entities for the data retrieval has exceeded the maximum limit of 10.
+
+   > [!div class=mx-imgBorder] 
+   > ![Number of link entities in query exceeded maximum limit](media/timeline-error2.png "[Number of link entities in query exceeded maximum limit")
+
+### Workaround
+
+To work around the issue, you must reduce the number of entities to 10 or fewer. To do this, follow the steps below.
+
+1.	Sign in to your `https://<YourOrgURL>.dynamics.com/apps` environment.
+
+2.  Open a model-driven app, and then on the command bar select **Settings** ![Settings](../model-driven-apps/media/powerapps-gear.png) > **Advanced  Settings**.
+
+3.	Go to **Settings** > **Customization** > **Customize the System**. The solution explorer page opens in a new browser window.
+
+4.	Expand **Entities** under **Components** in the default solution pane.
+
+5.	Select an entity and select **Forms**. For example, select the **Account** entity.
+
+6.	Select the **Account for Interactive experience** record that is a **Main** form type. The **Account for Interactive experience** form opens in a new browser window.
+
+   > [!div class=mx-imgBorder] 
+   > ![Select the entity form with interactive experience in the name](media/account-interactive-experience.png "Select the entity form with interactive experience in the name")
+
+   For Unified Interface, you need to use the form name that has `<Entity> for Interactive experience`.
+
+7.	Double-click the **Conversation Tabs** field in the **Timeline** section. The **Activities Tab Properties** dialog is displayed.
+
+    > [!div class=mx-imgBorder] 
+    > ![Double-click the field in the social pane](media/timeline-conversation-tabs-field.png "Double-click the field in the social pane")  
+
+8.	Select the **Show selected** option for the **Show these activities** field in the **Filter by** container.
+
+9.	Select the activities you want to display to the users.
+
+10.	Select **OK**, and then select **Save**.
+
+11.	Select **Publish** to publish the customizations.
+
+
+## Why I can't assign or delete an activity from the timeline?
+
+If you use the **HideCustomActions** rule to hide buttons, such as **Assign** and **Delete** in the ribbon command bar definition, then those buttons that are present in the Timeline control will not work. The buttons in the command bar are same as the buttons in the Timeline control; therefore, when a user selects the **Assign** or **Delete** button in the Timeline control, an error message is displayed.
+
+**You do not have permission to perform this action. Please contact your system administrator.**
+
+To mitigate the issue, unhide the buttons in the command bar definitions.
+
+## See also
+
+[Set up timeline control](set-up-timeline-control.md)
+
+[Timeline section in the Customer Service Hub app](https://docs.microsoft.com/dynamics365/customer-service/customer-service-hub-user-guide-basics#timeline)
+
+[Add an appointment, email, phone call, note, or task activity to the timeline](../../user/add-activities.md)