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|Incident (Case)| Case for Interactive experience <br><br> **Note**: The Incident (Case) entity is only available if your environment includes Dynamics 365 Customer Service.|
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| Contact | Contact for Interactive experience |
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7. Double-click the **Conversation Tabs** field in the **Timeline** section. The **Activities Tab Properties** dialog is displayed.
@@ -116,7 +116,7 @@ As a customizer, you can choose which entities you want to show activities to us
| Incident (Case) | Case for Interactive experience <br><br> **Note**: The Incident (Case) entity is only available if your environment includes Dynamics 365 Customer Service.|
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| Contact | Contact for Interactive experience |
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7. Double-click the **Conversation Tabs** field in the **Timeline** section. The **Activities Tab Properties** dialog is displayed.
@@ -128,17 +128,16 @@ As a customizer, you can choose which entities you want to show activities to us
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9. Select the activities you want to display to the users.
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10. Select an option from the list for the **Sort timeline by** option in the **Data** container. For example, select the **Last Updated** option.
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10. Select an option from the list for the **Sort activities by** option in the **Data** container. For example, select the **Last Updated** option.
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11. Specify the following in the **Additional Options** container.
| Display activity header using | Possible values are **Default format** and **Field Labels**. <br><br> **Note:** <ul><li> If you select **Default format**, then you should always select **Default Fields** for the **Display activities using** field. <br>  </li> <li> If you select **Field Labels**, then you can either select the **Default Fields** or **Card Form** for the **Display activities using** field. <br>  </li> <li> When you select **Default format** and select **Card Form** for the **Display activities using** field, then the system ignores the **Card Form** value and uses the **Defaults Fields** to display the activities. </li> <ul>| Default format |
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| Create activities using | Select on how you want the users to create activities. Possible values are **Quick Create Form** and **Main Form**. | Quick Create Form |
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| Create activities using | Select on how you want the users to create activities. Possible values are **Quick Create Form** (if you previously enabled it on the activity entity) and **Main Form**. | Quick Create Form |
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| Display activities using | Select how you want to display the activities. Possible values are **Default Fields** and **Card Form**. If you select **Card Form**, then you need to select a card form for the activity. | |
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| Select activity | Select an activity from the list. <br><br> **Note:** This field appears only when you select **Card Form** for the **Display activities using** field.| Email |
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| Select Card Form | Select a card form from the list. <br><br> **Note:** This field appears only when you select **Card Form** for the **Display activities using** field. | Email Card form |
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| Select Card Form | Select a card form from the list. <br><br> **Note:** This field appears only when you select **Card Form** for the **Display activities using** field. <br><br> Select each activity and choose the corresponding card form to use. Each activity and corresponding card form that you choose is automatically saved as you select them. | Email Card form |
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