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NonaAllison
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---
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title: "Troubleshoot export to excel | MicrosoftDocs"
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description: "Troubleshoot export to excel."
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title: "Troubleshoot export to Excel | MicrosoftDocs"
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description: "Troubleshoot export to Excel."
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ms.date: 06/26/2020
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ms.service:
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- "dynamics-365-sales"
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manager: shujoshi
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# Troubleshooting export to excel
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# Troubleshooting export to Excel
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## Data disappears after I refresh the imported Excel file
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**Problem**
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After I export the Excel file through **Export to Excel** to my local computer, I open the file and select **Refresh All** under **Data**, the data disappears and worksheet appears blank.
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After I use the **Export to Excel** command to export a file to my local computer, I open the file and select **Refresh All** under **Data**. The data disappears and workbook appears blank.
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**Resolution**
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This issue occurs when the data that you're accessing is password protected and Excel file cant submit passwords to external data sources. To resolve this issue, you must edit and save the Web query. Follow these steps:
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This issue occurs when the data that you're accessing is password-protected and the Excel file can't submit passwords to external data sources. To resolve this issue, you must edit and save the web query.
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1. On the Excel file, select **Data** > **Queries and Connections**.
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1. In the Excel file, select **Data** > **Queries and Connections**.
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> [!div class="mx-imgBorder"]
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> ![Select data and then select Queries and Connections](media/ts-e2e-select-queries-connections.png "Select data and then select Queries and Connections")
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> ![Select Data, and then select Queries and Connections](media/ts-e2e-select-queries-connections.png "Select Data, and then select Queries and Connections")
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The **Queries & Connections** pane opens on the right of the window.
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> [!div class="mx-imgBorder"]
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> ![Queries and Connections pane](media/ts-e2e-queries-connections-pane.png "Queries and Connections pane")
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2. In the **Connection** tab, right-click the **Query_from_Microsoft_CRM** query and then select **Properties**.
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2. On the **Connections** tab, right-click to select the **Query_from_Microsoft_CRM** query, and then select **Properties**.
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> [!div class="mx-imgBorder"]
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> ![Select properties](media/ts-e2e-select-properties-from-query.png "Select properties")
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> ![Select Properties](media/ts-e2e-select-properties-from-query.png "Select Properties")
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The **Connection Properties** window opens.
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3. Go to **Definition** tab and select **Edit Query**.
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3. On the **Definition** tab, select **Edit Query**.
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> [!div class="mx-imgBorder"]
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> ![Select edit query](media/ts-e2e-select-edit-query.png "Select edit query")
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The **Edit Web Query** window opens.
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4. Select **Go** and the following error message displays.
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4. Select **Go**.
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> [!div class="mx-imgBorder"]
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> ![Error message](media/ts-e2e-error-message.png "Error message")
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5. Select **Ok** and then select **Import**.
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6. Close the **Edit Web Query** window and refresh the data.
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5. In the error message that appears, select **OK**, and then select **Import**.
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6. Close the **Edit Web Query** window, and refresh the data.

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