Update upgrade.md

Author: wbakker-11

powerapps-docs/sample-apps/return-to-workplace/upgrade.md

@@ -15,9 +15,13 @@ This article provide step-by-step instructions on how to upgrade the existing Re
 
 ## Prerequisites
 
-- Ensure you have the Global Admin credentials and environment details where the Return to Work solution is deployed currently. 
+- You should be a Global administrator or Microsoft Power Platform administrator to perform the installation.
 
-- Ensure all the users are disconnected from your environment before you upgrade. You might have to plan the upgrade process at a time when there is minimal obstruction for your users. 
+- You must be a Global administrator and must have a Power BI Pro license to configure and publish reports.
+
+- You must have installed the earlier version of **Return to the Workplace** and have the environment details. 
+
+- Upgrading the solution impacts the user experience, so it is advised to upgrade the solution outside of normal business hours and test this on a dev / test or qa environment. 
 
 ## Step 1: Update the Package
 
@@ -32,25 +36,28 @@ Update the **Return to the Workplace** solution via the Power Platform admin cen
 > [!div class="mx-imgBorder"]
 > ![Welcome screen](media/app-management-environment-view.png "Applications within the Admin Center")
 
-  4. Select **Power Platform Return to the Workplace - Apps**. From the top menu bar, depending on the status of the app, you can select **Update** to start the update process. From the top menu bar you can also select **Details** to see the process of the installation.
+  4. In the status of **Power Platform Return to the Workplace - Apps** will show **Update Available**. From the top menu bar you can select **Update** or select the **Update Available** status to start the update process. From the top menu bar you can also select **Details** to see the process of the installation.
 
 ## Step 2: Update the Power BI dashboards
 
 Yet to be documented based on experience.
 
-## Step 3: Update the Facilities
+## Step 3: Install the Workplace Care Management Dashboard
+
+Included in the next version is a new dashboard for the **Heath and Safety Leads**, this dashboard gives you a single overview where you can track employee cases. You can view more details in [use the case management dashboard](dashboard-case-management.md), to install it follow the instructions as provided in the [deploy the solution](deploy.md#step-3-configure-and-publish-power-bi-dashboards).
+
+## Step 4: Update the Facilities
 
 With the new version, we are introducing the notations of areas and floors for a certain facility. A floor indicates how many levels are there within a building. An area allows you to define a space within a floor that has a certain capacity. Through bookings in the employee app, you can book the area and a floor. View the [use the facility management app](app-for-facility-managers.md#manage-and-monitor-facilities) to see how you add floors and areas.
 
-## Step 4: Define capacity for your reopen phases
+## Step 5: Define capacity for your reopen phases
 
-Even though the capacity is defined on an area, it is bound by the phase your facility is in. Every reopen phase defines a percentage of the capacity, view the [configure the solution](configure.md) section to see how you can assign this to a reopen phase.
+Capacity is defined on an area, but it is also bound by the phase your facility it is in. Every reopen phase defines a percentage of the capacity, view the [configure the solution](configure.md) section to see how you can indicate this limit per reopen phase.
 
-## Step 5: Employee Cases
+## Step 6: Employee Cases
 
 Employee cases are made inactive when they are finished starting from this release. For any employee cases which is finished, move them to inactive state by completing them. View the [use the workplace care management app](app-for-health-and-safety-lead.md#manage-employee-cases) for more details on how to complete an employee case.
 
 ## Appendix: Update the app and publish Power BI dashboard (US Government customers only)
 
 For GCC customers, we still support the process outside of AppSource, before executing the steps above you need to follow **Appendix: Deploy the app and publish Power BI dashboard (US Government customers only)** in the [Deploy the solution](deploy.md) page.
-