Bug: Files Stable crashes under GlazeWM

[nicklredwood]

Description

Files stable (not the preview, only stable) crashes within a few seconds of opening under GlazeWM. Absolutely nothing I have tried within the few seconds (opening settings, closing tabs, you name it) has managed to make a difference. If I want to use Files stable, I have to close GlazeWM (which I'm not particularly happy about tbqh).

Steps To Reproduce

1. Launch GlazeWM
2. Launch Files stable
3. Files crashes within a few seconds

Files Version

3.9.1.0

Windows Version

10.0.22631.5624

User ID

8e4d306f-fb9e-4f86-925d-d6c60a7ac46e

Log File

debug.log

See also the Event Viewer XML for the most recent crash: event-log.txt

[yaira2]

Does preview have the same issue?

[Josh65-2201]

It does https://discord.com/channels/725513575971684472/1394971695143587951

[yaira2]

Sounds like this is resolved. If it happens again, please let us know 🙂

[nicklredwood]

It's not, unfortunately. Preview doesn't crash on opening like stable does, but it does sometimes crash under GlazeWM. I haven't been able to pin down any rhyme or reason to it.

From the Event Viewer (just now tried to open stable under GlazeWM and it crashed):

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2025-07-25T08:13:12.5742529Z" />
    <EventRecordID>8322</EventRecordID>
    <Correlation />
    <Execution ProcessID="25288" ThreadID="10560" />
    <Channel>Application</Channel>
    <Computer>atlas</Computer>
    <Security UserID="S-1-5-21-3901112466-2534225877-3541395707-1001" />
  </System>
  <EventData>
    <Data Name="AppName">Files.exe</Data>
    <Data Name="AppVersion">1.0.0.0</Data>
    <Data Name="AppTimeStamp">666b0000</Data>
    <Data Name="ModuleName">coreclr.dll</Data>
    <Data Name="ModuleVersion">8.0.724.31311</Data>
    <Data Name="ModuleTimeStamp">666b49de</Data>
    <Data Name="ExceptionCode">c0000005</Data>
    <Data Name="FaultingOffset">00000000001cccc6</Data>
    <Data Name="ProcessId">0x5a88</Data>
    <Data Name="ProcessCreationTime">0x1dbfd3bef5988e2</Data>
    <Data Name="AppPath">C:\Program Files\WindowsApps\Files_3.9.1.0_x64__1y0xx7n9077q4\Files.App\Files.exe</Data>
    <Data Name="ModulePath">C:\Program Files\WindowsApps\Files_3.9.1.0_x64__1y0xx7n9077q4\Files.App\coreclr.dll</Data>
    <Data Name="IntegratorReportId">547b9527-7c0d-4b41-9431-34c0ae1fc12e</Data>
    <Data Name="PackageFullName">Files_3.9.1.0_x64__1y0xx7n9077q4</Data>
    <Data Name="PackageRelativeAppId">App</Data>
  </EventData>
</Event>