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powerapps-docs/administrator/TOC.yml

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- name: Move an app between tenants or environments
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- name: Responding to DSR requests for system-generated logs
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- name: Responding to DSR requests
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- name: Responding to export DSR requests
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- name: Responding to delete DSR requests
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- name: Responding to DSR requests for CDS for Apps customer data
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- name: System-generated logs
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- name: PowerApps customer data
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- name: Export data
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- name: Delete data
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- name: CDS for Apps customer data
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- name: Reference
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powerapps-docs/administrator/common-data-service-gdpr-dsr-guide.md

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powerapps-docs/administrator/powerapps-gdpr-dsr-guide-systemlogs.md

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title: Responding to DSRs for system-generated logs in PowerApps, Microsoft Flow, and Common Data Service | Microsoft Docs
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description: Responding to DSRs for system-generated logs in PowerApps, Microsoft Flow, and Common Data Service
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title: Responding to DSR requests for system-generated logs in PowerApps, Microsoft Flow, and Common Data Service for Apps | Microsoft Docs
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description: Walkthrough of how to respond to DSR requests for system-generated logs in PowerApps, Microsoft Flow, and Common Data Service for Apps
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services: powerapps
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suite: powerapps
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ms.topic: article
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ms.date: 04/18/2018
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ms.date: 04/23/2018
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ms.author: jamesol
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# Responding to DSR requests for system-generated logs in PowerApps, Microsoft Flow, and Common Data Service for Apps
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Microsoft gives you the ability to access, export, and delete system-generated logs that may be deemed personal under the General Data Protection Regulation (GDPR) broad definition of *personal data*. Examples of system-generated logs that may be deemed personal under GDPR include:
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Microsoft gives you the ability to access, export, and delete system-generated logs that may be deemed personal under the European Union (EU) General Data Protection Regulation (GDPR) broad definition of *personal data*. Examples of system-generated logs that may be deemed personal under GDPR include:
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* Product and service usage data, such as user activity logs
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* User search requests and query data
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* Data generated by product and services as a product of system functionality and interaction by users or other systems
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Note that the ability to restrict or rectify data in system-generated logs is not supported. Data in system-generated logs constitutes factual actions conducted within the Microsoft cloud, and diagnostic data—including modifications to such data—would compromise the historical record of actions and increase fraud and security risks.
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## Accessing and exporting system-generated logs
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Administrators can access system-generated logs associated with a user’s use of PowerApps, Microsoft Flow, and CDS for Apps services and applications. To access and export system-generated logs:
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Administrators can access system-generated logs associated with a user’s use of PowerApps, Microsoft Flow, and Common Data Service (CDS) for Apps services and applications.
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1. Go to the [Microsoft Service Trust Portal](https://servicetrust.microsoft.com/) and sign in using the credentials of an Office 365 Global Administrator.
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To access and export system-generated logs, do the following:
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1. Go to the [Microsoft Service Trust Portal](https://servicetrust.microsoft.com/) and sign in using Office 365 Global Administrator credentials.
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2. From the **Privacy** drop-down list at the top of the page, select **Data Subject Request**.
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| What will data in system-generated logs look like? | Example of a system-generated log record in JSON format: <br> [{ <br>"DateTime": "2017-04- 28T12:09:29-07:00", <br> "AppName": "SharePoint", <br> "Action": "OpenFile", "IP": "154.192.13.131", <br> "DevicePlatform": "Windows 1.0.1607" <br>}]
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> [!NOTE]
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> Some features will not allow for the export or deletion of system-generated logs with personal information so that the integrity of such information can be maintained for security and audit reasons.
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> For security and audit purposes, some features do not allow you to export or delete system-generated logs in order to maintain the integrity of personal information.
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## Deleting system-generated logs
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To delete system-generated logs retrieved through an access request, you must remove the user from the service and permanently delete his or her Azure Active Directory account. For instructions on how to permanently delete a user, see the **Deleting a user** section in the *Azure Data Subject Request GDPR documentation* that can be found on the [Office 365 Service Trust Portal](https://servicetrust.microsoft.com/ViewPage/GDPRDSR). It's important to note that permanently deleting a user account is irreversible once initiated.
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Permanently deleting a user account removes the user’s data from system-generated logs for PowerApps, Microsoft Flow, and CDS for Apps services within 30 days.
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Permanently deleting a user account removes the user’s data from system-generated logs for PowerApps, Microsoft Flow, and CDS for Apps services within 30 days.

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