Created a new code snippet for a client script (ServiceNowDevProgram#719)

This code snippet can enhance the user experience in ServiceNow by automatically populating the 'Short Description' field when a user selects a category for an incident or request.

Author: Yokesh0811

Client Scripts/Auto-Populate Short Discription/autoPopulateSD.js

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+// Client Script to Auto-Populate Short Description based on Category
+
+function onChangeCategory() {
+    var categoryField = g_form.getValue('category'); // Get the selected category
+    var shortDescriptionField = g_form.getValue('short_description'); // Get the Short Description field
+
+    // Define mappings for categories and corresponding short descriptions
+    var categoryToShortDescription = {
+        'Hardware': 'Hardware Issue - ',
+        'Software': 'Software Issue - ',
+        'Network': 'Network Issue - ',
+        'Other': 'Other Issue - '
+    };
+
+    // Update Short Description based on the selected category
+    if (categoryToShortDescription.hasOwnProperty(categoryField)) {
+        var newShortDescription = categoryToShortDescription[categoryField] + shortDescriptionField;
+        g_form.setValue('short_description', newShortDescription);
+    }
+}
+
+// Attach the onChangeCategory function to the 'category' field
+g_form.observe('change', 'category', onChangeCategory);

Client Scripts/Auto-Populate Short Discription/readme.md

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+
+# Auto-Populate Short Description Client Script
+
+## Overview
+
+This client script is designed to enhance the user experience in ServiceNow by automatically populating the 'Short Description' field when a user selects a category for an incident or request. It simplifies the data entry process, ensures consistency in short descriptions, and saves time for users.
+
+## How It Works
+
+When a user selects a category from the provided options, the script appends a predefined prefix to the existing 'Short Description' value, creating a more informative short description.
+
+### Configuration
+
+To configure and use this client script in your ServiceNow instance, follow these steps:
+
+1. **Create a Client Script:**
+
+   - Log in to your ServiceNow instance as an admin or developer.
+   - Navigate to "System Definition" > "Client Scripts."
+   - Create a new client script and give it a name (e.g., "Auto-Populate Short Description").
+
+2. **Copy and Paste the Script:**
+
+   - Copy the JavaScript code provided in this README.
+   - Paste the code into your newly created client script.
+
+3. **Attach to 'category' Field:**
+
+   - Save the client script and ensure it's active.
+   - Attach the client script to the 'category' field of the relevant table (e.g., Incident, Request) where you want to enable this functionality.
+
+4. **Define Your Category-to-Short-Description Mappings:**
+
+   - Modify the script to define your own mappings for categories and their corresponding short description prefixes. Customize the `categoryToShortDescription` object to match your requirements.
+
+5. **Testing:**
+
+   - Test the functionality by creating or editing an incident or request record.
+   - Select a category, and observe how the 'Short Description' field is automatically populated based on your mappings.
+
+## Example Mapping
+
+Here's an example of how you can define category-to-short-description mappings in the script:
+
+```javascript
+var categoryToShortDescription = {
+  'Hardware': 'Hardware Issue - ',
+  'Software': 'Software Issue - ',
+  'Network': 'Network Issue - ',
+  'Other': 'Other Issue - '
+};
+```
+
+You can customize these mappings to align with your organization's specific categories and short description conventions.
+
+## Benefits
+
+- Streamlines data entry for users.
+- Ensures consistent and informative short descriptions.
+- Saves time and reduces the risk of human error.
+- Enhances user experience in ServiceNow.