Merge pull request #4445 from MicrosoftDocs/mints-mobileapp

Android issue on Power Apps mobile

Author: mduelae

.openpublishing.redirection.json

@@ -1,5 +1,10 @@
 {
   "redirections": [
+    {
+      "source_path": "powerapps-docs/user/powerapps-mobile-troubleshoot.md",
+      "redirect_url": "../mobile/powerapps-mobile-troubleshoot",
+      "redirect_document_id": "false"
+    },
     {
       "source_path": "powerapps-docs/maker/model-driven-apps/add-field-form.md",
       "redirect_url": "add-move-or-delete-fields-on-form",

powerapps-docs/maker/TOC.yml

@@ -1325,7 +1325,7 @@
   - name: Create push notifications for Power Apps Mobile
     href: ../mobile/power-apps-mobile-notification.md
   - name: Troubleshoot issues for Power Apps Mobile
-    href: ../user/powerapps-mobile-troubleshoot.md
+    href: ../mobile/powerapps-mobile-troubleshoot.md
 
 - name: Portals
   items:

powerapps-docs/user/powerapps-mobile-troubleshoot.md renamed to powerapps-docs/mobile/powerapps-mobile-troubleshoot.md

@@ -6,7 +6,7 @@ manager: kvivek
 ms.service: powerapps
 ms.component: pa-user
 ms.topic: conceptual
-ms.date: 02/09/2021
+ms.date: 04/28/2021
 ms.author: mkaur
 ms.custom: ""
 ms.reviewer: ""
@@ -21,7 +21,30 @@ search.app:
 
 This troubleshooting article helps fix common issues for the [Power Apps mobile app](../mobile/run-powerapps-on-mobile.md).
 
-If you don't find the answer to your issue, then email us at [email protected] and include your device make and model, session ID, and provide the exact error message that you get.
+If you don't find the answer to your issue, then email us at [[email protected]](mailto:[email protected]?subject=Power%20Mobile%20issues) and include your device make and model, session ID, and provide the exact error message that you get.
+
+
+## Unable to sign in on an Android device using Authenticator or Company Portal
+
+There is an intermittent issue with Microsoft Authenticator app version 6.2104.2518 and Company Portal version 5.0.5123.0, which causes sign-in to fail with no error message in the Power Apps mobile app.
+
+A fix will be released shortly. Regularly check the Authenticator app or the Company Portal mobile app for updates. Until then, try this workaround:
+
+1.	Make sure you have a good internet connection.
+2.	Wait for one minute and then try signing in again.
+
+If you still can't sign in after several attempts, try launching your app in the web browser as a temporary solution until the Authenticator or Company Portal apps are updated.
+
+## Unable to open an app
+
+There is an intermittent issue with Microsoft Authenticator app version 6.2104.2518 and Company Portal version 5.0.5123.0, which prevents apps opening in the Power Apps mobile app.
+
+A fix will be released shortly. Regularly check the Authenticator app or the Company Portal mobile app for updates. Until then, try this workaround:
+
+1.	Make sure you have a good internet connection.
+2.	Wait for one minute and then try opening the app again.
+
+If you still can't open the app after several attempts, try launching your app in the web browser as a temporary solution until the Authenticator or Company Portal apps are updated.
 
 ## Error: There was a problem signing you in