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Copy file name to clipboardExpand all lines: powerapps-docs/user/merge-duplicate-records.md
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@@ -38,7 +38,7 @@ Common Data Service includes duplicate detection rules for accounts and contacts
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> [!NOTE]
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> If available on your system, you may also be able to check for duplicates of other record types, in addition to contacts and accounts. Check with your system administrator. [Find your administrator or support person](find-admin.md)
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##Merge duplicate records
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### How to merge duplicate records
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1. Select the duplicate records, and then select **Merge**.
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> [!div class="mx-imgBorder"]
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> 
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> [!NOTE]
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> There are a few situations when duplicates may be found:
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>
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> - When a record is created or updated.
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> - When you're using Dynamics 365 for Outlook and you go from offline to online.
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> - When you import data using the Import Data wizard.
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>
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> Duplicates aren't detected when you merge records, save an activity as completed, or change the status of a record, such as activating or reactivating a record.
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There are a few situations when duplicates may be found:
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- When a record is created or updated.
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- When you're using Dynamics 365 for Outlook and you go from offline to online.
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- When you import data using the Import Data wizard.
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- Duplicates aren't detected when you merge records, save an activity as completed, or change the status of a record, such as activating or reactivating a record.
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> [!IMPORTANT]
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> If a field or control matches any of the following conditions, it will not show up in the merge dialog:
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> - The containing section is invisible in form descriptor or form XML regardless whether the section shows up in runtime. It is possible to show it using the client API.
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> - The control does not have a class property.
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> - The attribute's metadata `ValidForUpdate` is False.
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> - The control is **Quick Form Collection Control** or **Reference Panel Quick Form Collection Control**.
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> - The attribute's metadata `ValidForUpdate` is False.
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> - The attribute is `Picklist` or `MultiSelectPickList` and it has either a parent picklist or child picklist attribute.
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> - The attribute is ` parentaccountid` on the Account entity; this is a system setting and cannot be changed.
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> - The attribute is ` parentcustomerid` on the Contact Entity; this is a system setting and cannot be changed
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