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title: "Troubleshoot export to excel | MicrosoftDocs"
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description: "Troubleshoot export to excel."
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title: "Troubleshoot export to Excel | MicrosoftDocs"
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description: "Troubleshoot export to Excel."
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ms.date: 06/26/2020
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ms.service:
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- "dynamics-365-sales"
@@ -10,51 +10,45 @@ ms.author: udag
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manager: shujoshi
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---
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# Troubleshooting export to excel
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# Troubleshooting export to Excel
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## Data disappears after I refresh the imported Excel file
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**Problem**
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After I export the Excel file through **Export to Excel** to my local computer, I open the file and select **Refresh All** under **Data**, the data disappears and worksheet appears blank.
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After I use the **Export to Excel**command to export a file to my local computer, I open the file and select **Refresh All** under **Data**. The data disappears and workbook appears blank.
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**Resolution**
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This issue occurs when the data that you're accessing is passwordprotected and Excel file can’t submit passwords to external data sources. To resolve this issue, you must edit and save the Web query. Follow these steps:
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This issue occurs when the data that you're accessing is password-protected and the Excel file can't submit passwords to external data sources. To resolve this issue, you must edit and save the web query.
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1. On the Excel file, select **Data** > **Queries and Connections**.
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1. In the Excel file, select **Data** > **Queries and Connections**.
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> [!div class="mx-imgBorder"]
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The **Queries & Connections** pane opens on the right of the window.
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> [!div class="mx-imgBorder"]
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2. In the **Connection** tab, right-click the **Query_from_Microsoft_CRM** query and then select **Properties**.
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2. On the **Connections** tab, right-click to select the **Query_from_Microsoft_CRM** query, and then select **Properties**.
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