Incident escalation and notifications #1538
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Business Rule with Conditions and Script Logic
Incident Escalation BR
README.md File for BR
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This code demonstrates how to implement a complex Business Rule for incident escalation and notification in ServiceNow. The Business Rule escalates incidents based on priority and time elapsed since creation, notifies the assigned group and incident manager, reassigns the incident to a higher support group if the SLA is breached, and logs all actions taken for auditing purposes.