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Copy file name to clipboardExpand all lines: powerapps-docs/maker/canvas-apps/help-desk-install.md
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ms.topic: sample
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ms.custom: canvas
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ms.reviewer: tapanm
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ms.date: 06/20/2020
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ms.date: 08/27/2020
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ms.author: mabolan
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search.audienceType:
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- maker
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Estimated time to complete these steps: **10-15 minutes**
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> [!TIP]
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> For a demonstration of this process, please watch this [video](https://youtu.be/z4cdtD6hB_4).
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> For a demonstration of installation and setup process, watch this [video](https://youtu.be/z4cdtD6hB_4).
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## Overview of the sample
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> [!TIP]
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> Watch this [video](https://youtu.be/sl5fXwwnvzI) to see how to use the Help Desk Tickets sample app.
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> For an end-to-end demonstration of how to use the Help Desk sample app, watch this [video](https://youtu.be/sl5fXwwnvzI).
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## Prerequisites
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This list stores the Help Desk tickets.
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1. Open a web browser and go to https://admin.microsoft.com.
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2. Sign in with an account that has permission to create SharePoint lists.
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3. Go to the site collection where you want to create the HelpDesk list.
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4. Select the **gear icon** in the top-right portion of the web page.
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5. Select **Add an app**.
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6. In the **Find an app** textbox, enter **Custom**.
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7. Select the **search icon**.
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8. Select the **Custom List** app.
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9. In the **Name** textbox, enter **HelpDesk**.
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1. Open a web browser.
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1. Go to the SharePoint site where you want to create the HelpDesk list.
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1. Sign in with an account that has permission to create lists.
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1. Select the **gear icon** in the top-right portion of the web page.
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1. Select **Add an app**.
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1. In the **Find an app** textbox, enter **Custom**.
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1. Select the **search icon**.
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1. Select the **Custom List** app.
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1. In the **Name** textbox, enter **HelpDesk**.
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> [!IMPORTANT]
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> If you choose a different name for the list make sure you write it down because you will need to substitute it for HelpDesk everywhere you see it during the installation and configuration process.
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10. Select **Create**.
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1. Select **Create**.
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### Create Description column
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6. For the **App** and **Flow** resource types, set **IMPORT SETUP** to **Create as new**.
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7. For the **SharePoint** and **Outlook** connections, set **IMPORT SETUP** to **Select during import**.
-[Customize a SharePoint list form](customize-list-form.md)
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-[Add and configure a control](add-configure-controls.md)
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-[Edit and manage permissions for a SharePoint list or library](https://support.office.com/article/edit-and-manage-permissions-for-a-sharepoint-list-or-library-02d770f3-59eb-4910-a608-5f84cc297782)
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