RITM rejection notes (ServiceNowDevProgram#720)

* Create reject_reason_new

After finding that reject reasons added from Employee Center for Requests do not get added to the Approval record but instead the RITM record, I made a change to the reject_reason email script to include the RITM reject reason (if found)

* Create README.md

* Create RequestNotificationUtil

After finding that reject reasons added from Employee Center for Requests do not get added to the Approval record but instead the RITM record, I made a change to the reject_reason email script to include the RITM reject reason (if found). The email script calls this Script Include to pull the reject reason journal entry from the RITM record

* Rename reject_reason_new to reject_reason_new.js

* Rename RequestNotificationUtil to RequestNotificationUtil.js

* Updated path to include subfolder for RequestNotificationUtil

* Create readme.MD for RequestNotificationUtil

Author: brenduh

Mail Scripts/RITM Reject Reason/README.md

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+After finding that reject reasons added from Employee Center for Requests do not get added to the Approval record but instead the RITM record, I made a change to the reject_reason email script to include the RITM reject reason (if found)
+The changes calls the Script Include "RequestNotificationUtil" with an added function to call the RITM reject reason

Mail Scripts/RITM Reject Reason/reject_reason_new.js

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+(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
+/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
+/* Optional GlideRecord */ event) {
+
+	var requestId = current;
+	var portalSuffix = new sn_ex_emp_fd.FoundationNotificationUtil().getPortalSuffix();
+	var requestUrl = '/' + portalSuffix + '?id=order_status&table=sc_request&sys_id=' + current.sys_id.toString();
+	var fontSize = 'font-size: 16px;';
+	var lineHeight = 'line-height: 24px;';
+	var notificationUtil = new RequestNotificationUtil();
+
+	var requestDetails = notificationUtil.getRequestDetails(current.sys_id, current);
+	var tasks = requestDetails.tasks;
+	var totalTasks = requestDetails.totalTasks;
+
+	notificationUtil.createNotificationPrimayAction(template, requestUrl, 'View request');
+	template.print('<div style="font-size: 15pt; line-height:30px;"><b>About this request</b></div>');
+
+	var commentLeft = notificationUtil.getRequestComment(current.sys_id, current.approval);
+	if (commentLeft) {
+		template.print('<div style="padding-top: 16px; ' + fontSize + lineHeight + '"><span>Rejection notes: </span>' + '<span style="font-weight: 600;">' + commentLeft + '</span></div>');
+	}
+    //For reject comments added to RITM record
+	var commentLeftRITM = notificationUtil.getRejectCommentRITM(current.sys_id);
+    if (commentLeftRITM) {
+        template.print('<div style="padding-top:18px; ' + fontSize + lineHeight + '"><span>Rejection notes: </span>' + '<span style="font-weight: 600;">' + commentLeftRITM + '</span></div><br />');
+    }
+	if (requestDetails.totalTasks > 1) {
+		template.print('<div style="font-size: 15pt;padding-top:16px;font-weight:600;">Requested items (' + requestDetails.totalTasks + ')</div>');
+	}
+	tasks.forEach(function (task, index) {
+		var borderBottom = 'border-bottom:1px solid #DADDE2';
+		template.print('<div style="padding-top:16px;padding-bottom:16px;');
+		if (requestDetails.totalTasks > requestDetails.tasks.length || (index + 1 < requestDetails.tasks.length)) {
+			template.print(borderBottom);
+		}
+		template.print('">');
+		template.print('<div style="' + fontSize + lineHeight + '"><span>Requested item number:</span> <span style="font-weight: 600;">' + task.requestNumber + '</span></div>');
+		template.print('<div style="' + fontSize + lineHeight + '"><span>Short description: </span><span style="font-weight: 600;">' + task.item + '</span></div>');
+		template.print('</div>');
+	});
+
+	if (totalTasks > 3) {
+		template.print('<div style="' + fontSize + lineHeight + 'padding-top:16px; padding-bottom:16px;"><a style="color:#3C59E7" href="' + requestUrl + '">');
+		template.print(gs.getMessage('View all items'));
+		template.print('</a></div>');
+	}
+})(current, template, email, email_action, event);

Script Includes/RequestNotificationUtil/RequestNotificationUtil.js

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+var RequestNotificationUtil = Class.create();
+RequestNotificationUtil.prototype = Object.extendsObject(RequestNotificationUtilSNC, {
+    initialize: function() {
+        RequestNotificationUtilSNC.prototype.initialize.apply(this, arguments);
+    },
+
+	/**
+     * Get Reject comment from RITM - found that rejection notes added in EC will post
+	 * to RITM record rather than Approval record
+     * @param requestId - requestId
+     * @returns comment based on the state for last rejected
+     */
+    getRejectCommentRITM: function(requestId) {
+        var ritmRecord = new GlideRecord("sc_req_item");
+        ritmRecord.addQuery('request', requestId);
+        ritmRecord.orderBy('sys_updated_on');
+        ritmRecord.setLimit(1);
+        ritmRecord.query();
+        while (ritmRecord.next()) {
+            var commentDesc = ritmRecord.comments.getJournalEntry(1).toString();
+            if (commentDesc.length > 0 && commentDesc.indexOf("Reason for rejection:") > -1) {
+                var split = commentDesc.split(/\(Additional comments\)/gi);
+                if (split.length > 1) {
+                    // returns the first comment.
+                    var comment = split[split.length - 1];
+                    comment = comment.trim();
+                    var colonIndex = comment.indexOf(':');
+                    if (colonIndex != -1) {
+                        comment = comment.substr(colonIndex + 2, comment.length - 1);
+                    }
+                    comment = comment.replace(/\n/g, '<br/>');
+                    return comment;
+                }
+            }
+        }
+    },
+
+    type: 'RequestNotificationUtil'
+});

Script Includes/RequestNotificationUtil/readme.MD

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+If a Request is rejected through Employee Center, the rejection notes get added to the RITM record rather than the Approval record. Therefore, the OOB reject notification does not contain the rejection comments. 
+RequestNotificationUtil is used in reject_reason_new notification email script to pull RITM reject reason (if available)